Toshaka Jewellers

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1. Introduction

Toshaka Jewellers is proud to serve customers around the world. This International Shipping Policy outlines our procedures, timelines, charges, customs processes, and other important terms for deliveries outside India.

By placing an international order on www.toshakajewellers.com (“Platform”), you agree to the terms below, which should be read together with our Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, Exchange & Return Policy, and Cancellation & Refund Policy.

2. Shipping Coverage

  • We deliver to multiple countries worldwide, depending on the service coverage of our delivery partners.
  • All orders are shipped via trusted international courier networks.

3. Order Processing & Dispatch

  • Orders are usually dispatched within 1–3 business days after payment confirmation (excluding Sundays and public holidays).
  • Orders placed on Sundays or public holidays will be processed on the next working day.

4. Delivery Timelines

International

  • Estimated delivery: 15 working days from dispatch (T+15 schedule).
  • Note: Delivery timelines are estimates and may vary based on courier performance and customs clearance.

5. Shipping Charges

  • Shipping charges for international orders will be displayed at checkout based on destination.
  • All international shipments are sent on a Delivery Duty Unpaid (DDU) basis. This means:
    • Any customs duties, import taxes, or clearance fees charged by the destination country are the customer’s responsibility.
    • These charges must be paid directly to customs authorities or the courier at the time of delivery.

6. Customs & Import Regulations

  • Customs policies vary from country to country; please check your local rules before ordering.
  • We are not responsible for delays or confiscation of goods caused by non-compliance with your country’s import laws.
  • If you refuse a shipment due to customs charges, the cost of return shipping and any applicable duties will be deducted from your refund.

7. Tracking Your Order

  • Once your order has been dispatched, you will receive a shipping confirmation email/SMS with a tracking ID and link.
  • Tracking updates may take 24–48 hours to reflect after dispatch.

8. Packaging & Safety

  • All products are shipped in durable, tamper-proof, and secure packaging to ensure safe delivery during international transit.
  • Packaging is discreet to minimise the risk of theft during shipment.

9. Returns & Exchanges

  • We do not accept returns or exchanges for international orders.
  • In the rare event of a manufacturing defect or wrong item shipped, you must contact us within 7 days of delivery at contact@toshakajewellers.com or WhatsApp +91 75977 75995 with:
    • Your order number
    • A parcel opening video showing the full unboxing process
    • Photographs of the product and packaging
    • Claims without the required video proof may not be accepted.

10. Cancellations

  • International orders may be cancelled only before dispatch.
  • Once shipped, cancellations are not possible.
  • For more details, see our Cancellation & Refund Policy.

11. Customer Responsibilities

  • Provide accurate and complete shipping details, including recipient’s full name, address, email, and contact number.
  • Be available to receive the shipment at the delivery address.
  • Pay all applicable customs duties/taxes upon delivery to avoid delays or returns.

12. Policy Updates

We may update this International Shipping Policy from time to time without prior notice. Any changes will be posted on this page with the revised version date.

For International Shipping Assistance:

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