Toshaka Jewellers

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1. Introduction

At Toshaka Jewellers, we value our customers and strive to provide a smooth and satisfying shopping experience. While we aim to fulfil every order without issues, we understand that there may be situations where cancellations or refunds are required. This policy outlines the conditions and process for cancelling an order and receiving a refund.

By placing an order on www.toshakajewellers.com (“Platform”), you agree to the terms outlined here, which should be read together with our Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, and Exchange & Return Policy.

2. Order Cancellations by the Customer

  • You may cancel your order before it is shipped. Once the order has been dispatched, it cannot be cancelled. After delivery, only products marked as ‘Returnable’ or ‘Exchangeable’ in their description will be eligible for return or exchange as per our policy.
  • Personalised or customised jewellery is non-cancellable under any circumstances, as these items are made specifically to your order.
  • Cancellations are free of charge.
  • To request a cancellation, contact us via:

Email: contact@toshakajewellers.com
WhatsApp: +91 7597775995

3. Order Cancellations by Toshaka Jewellers

We reserve the right to cancel an order in certain situations, including but not limited to:

  • Product out of stock or discontinued
  • Pricing or product description errors
  • Quality issues identified during inspection
  • Incomplete or unverifiable customer information
  • Fraudulent or suspicious transactions
  • Unforeseen circumstances beyond our control (natural disasters, strikes, courier disruptions, etc.)

If we cancel your order, you will be notified promptly, and a full refund will be issued to your original payment method.

4. International Order Cancellations

For international orders, cancellations are allowed only before shipment. Once dispatched, orders cannot be cancelled, and our no-return policy for international shipments will apply.

5. Refunds for Cancellations

  • All refunds for prepaid cancelled orders will be issued to the original payment method used at checkout.
  • Refunds are processed within 7–15 working days from the date of cancellation confirmation.
  • For COD orders cancelled before shipment, no refund is applicable since no payment was collected at the time of order.

6. Failed Transactions

In case of a failed transaction where the amount has been deducted from your account but the order was not successfully placed, the payment gateway will automatically initiate a refund to the same account. Such refunds typically take 3–7 working days to reflect, depending on your bank or payment provider.

7. Contact for Cancellations & Refunds

If you have any questions or wish to request a cancellation/refund, please contact us:

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